What happens if I’m moving to a new house? If your account is paid up to the date of your departure, you will not need to take any further action.Ĩ. The Company in administration will be in touch regarding any outstanding amounts owed in the form of a final bill. If you have already switched supplier, you do not need to do anything.
What happens if I have already switched supplier? Please contact your new supplier if you have any queries.ħ. If you are in the process of switching suppliers, it would be expected that all switches will go ahead as expected (which would generally be subject to industry rejections and/or customer action (i.e. What will happen if I’m already in the process of switching supplier? Any energy used after this point will be billed by your new energy supplier, Octopus Energy Limited.Ħ. The Company in administration will be in contact with you regarding a final bill which will cover the period up to the point of the supplier switch. You do not need to make any amendments or take steps to cancel your direct debits at this point in time. What happens if I have a credit balance?ĭo not worry, all overpayments will be transferred to your new energy supplier who will be in contact with you in due course. What happens if I have a debit balance?ĭo not worry, the Company in administration will be in contact with you in due course with a final bill which will include all outstanding amounts.Ĥ. Please take your meter readings as at 26 September 2021 (or as close as possible) and submit to Avro Energy Limited in administration in the normal way.ģ. In the meantime, your energy supply is secured and will not be affected. They will be in contact with you in due course to set up a new account. Your energy supply has been transferred to Octopus Energy Limited as at 26 September 2021. You do not need to do anything at this point other than take your meter readings as at 26 September 2021 (or as close as possible) and submit to Avro Energy Limited in administration in the normal way. Advice will also be shared on Ofgem’s twitter facebook channels. In Scotland, they can contact Advice Direct Scotland on 08 or email them via their webform. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 08 or email them via their webform. Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers.
The Company ceased supply of energy from 26 September 2021.įollowing completion of the Ofgem regulatory process, on 29 September 2021 Mike Thomas Denny, Mark Granville Firmin and Paul Lewis Berkovi of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company Energy supplies have remained secure throughout this process, with Octopus Energy Limited supplying energy to all customers from this date. On 26 September 2021 Ofgem transferred the Company’s customers to Octopus Energy Limited as part of the Supplier of Last Resort (“SoLR”) regulated process. Avro Energy Limited in administration (“the Company”)
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